Managing Brilliant but Difficult Employees

Difficult employees come in all forms, but none are quite as frustrating as the brilliant employee who is impossible to work with. Netflix CEO Reed Hastings once said, “Do not tolerate brilliant jerks. The cost to teamwork is too high.” And we agree. While their talent may be unmatched, these individuals can create serious challenges for team cohesion and morale.

However, learning to confront and manage their dark side gives you a better chance at keeping both them and the rest of your team happy and productive. Here are four core principles to help manage these tricky but talented team members.

1. Don’t Be Flexible with Negative Attitudes

Negativity is like a weed—it spreads quickly and can choke the growth of even the most hard-working team. A brilliant employee who gossips, shows arrogance, or consistently banters negatively can damage your company culture and productivity. No matter how essential they may seem to your success, managers must take the effects of negativity seriously and act swiftly to address it.

2. Be Open. Be Honest.

Avoiding the issue is the same as approving it. If an employee’s behavior is affecting your team, respectfully call it out. Be specific about what behaviors are creating friction and explain how those actions are impacting the work environment. Honest conversations set clear expectations and show the rest of your team that their comfort and productivity matter to you.

3. Give Positive Reinforcement

When the employee takes your feedback seriously and begins to change, make sure to acknowledge and praise that shift. Use the same directness you used to confront the behavior in the first place. Sincere, specific praise is incredibly powerful—and just as contagious as the negativity you’re trying to eliminate. This builds mutual respect and can completely transform a toxic situation into one of growth.

4. Be Willing to Bid Adieu

Sometimes, the tough truth is this: if the employee refuses to change, you need to let them go. No matter how brilliant someone may be, if they consistently fail to be respectful or collaborate with co-workers, they don’t belong on the team. Clear the space for someone who contributes positively to the team’s success and culture.